STEADfast IT Adds Artificial Intelligence to its High-Tech Help Desk
Hartford, CT and Saratoga Springs, NY-based IT managed services provider STEADfast IT is continuing to improve its industry-leading response time by incorporating the power of artificial intelligence. STEADfast IT welcomes MAX AI, its first ‘virtual engineer’ to the team. MAX AI is capable of proactively tackling technical problems before they become active issues that could cause client downtime. MAX’s new cutting-edge AI technology is continually evolving, adding new capabilities as it progresses. “The IT industry average time to first response is about 5 ½ hours. That simply doesn’t work in today’s business climate. We are below 10 minutes to first response thanks to a more efficient process supported by our proprietary technology,” says Craig Skevington, CEO/Founder of STEADfast IT. Skevington and his team of engineers are committed to a rapid IT ticket handling process and have developed the systems to support that commitment. “Our IT process mimics a hospital emergenc